Privacy Policy

We take your privacy very seriously and regard it in the upmost importance. We have always been and will always be very transparent about our policies, including what data we store and why and how you can opt into and out of communications. This Privacy Policy describes how your personal information is collected and used when you visit or book a consultation “Service” from GoodNightGuidance.co.uk and how we comply with the GDPR (General Data Protection Regulation) which came into effect from May 25th 2018.

Definitions

Service

Service is the https://www.goodnightguidance.co.uk website operated by GoodNight Guidance Limited.

Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies

Cookies are small pieces of data stored on your device (computer or mobile device).

Data Controller

Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

Data Processors (or Service Providers)

Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.

We may use the services of various Service Providers in order to process your data more effectively.

Data Subject (or User)

Data Subject is any living individual who is using our Service and is the subject of Personal Data.

Your account with us

Personal Data

We do store your account details (name, email, postal address, phone number) so that we can contact you again if necessary in relation to an order and we endeavour to protect these details and maintain our data as securely as possible. These are stored if you make an order for the Service or submit an enquiry.

Usage Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Communication from us

If you have opted in to receive information or signed up to our newsletter we will contact you with promotional offers and news, you have the option to opt out of this email marketing at any time by choosing the unsubscribe option on the email.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Your rights under the GDPR

You have the right to access (to know what information we have on file for you), portability (we provide you with a copy of all information), rectification (we correct any data if it is incorrectly on file) and deletion (we delete the data we have on file for you). If you would like your account to be deleted, removed or a copy of the data sent to you please email info@goodnightguidance.co.uk

Please note we cannot delete your data if we have an order which has not yet been processed, if there is an ongoing customer service query or dispute in relation to your order or the data we have on file for you. We may also need to retain some order information from a revenue and legal perspective.

Data Retention

If you have enquired about or used our service in the past we will maintain and retain your data unless you specifically request it to be removed.

Your responsibilities

It is important for you to protect against unauthorised access to your computer. Be sure to sign off when you finish using a shared computer.

We cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you.

If you fear a breach may have occurred please contact us on info@goodnightguidance.co.uk as soon as possible and we will investigate further.

For more information about the cookies we store and information we collect anonymously please visit our Cookie Policy

For any further queries you can email Suzanne on info@goodnightguidance.co.uk or write to us at

  • GoodNight Guidance
  • 63 Shan Slieve Drive
  • Newcastle, Co. Down,
  • Northern Ireland
  • BT33 0HN
Updated 18th October 2018